Telephonists
Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.
Tasks
- Receives callers and directs them to appropriate person or department
- Operates switchboard to connect outgoing calls or to relay incoming or internal calls
- Reports any faults on telephone operating system
- Gives advice on dialling and other special features available
- Provides directory information, dialling codes and details of charges
- Alerts emergency services in cases of fire, crime or accident.
Entry Requirements
Academic qualifications may not be required. On-the-job training is provided.
